Reputation Management

Our reputation management services include monitoring, responding to, collecting and sharing online ratings and reviews about your business.
Reputation management is the act of gathering, understanding and reacting to your customers’ feedback. The online ratings and reviews you’re getting from Yelp, Google, Facebook, Amazon, etc., are powerful insights for improving your brand’s reputation, perception among customers and overall trustworthiness. The feedback, especially the negative comments, will help you improve products, services and the overall customer experience.
  • Art 10% 10%
Repurposing customer reviews in print and digital graphic design, designing new products/services based on customer feedback.
  • Science 90% 90%
Collecting and facilitating customer feedback, monitoring online reviews, responding to reviews, etc.

%

of consumers trust online reviews as much as personal recommendations

Source: BrightLocal

If you want a 5-star reputation, here are the services you’ll need…

Collect

Make it easy for customers to leave reviews on key channels like Google, Facebook, Yelp, etc.

Monitor

Track the reviews coming in about your business, products and/or services.

Respond

When appropriate, respond to reviews that require further explanation or discussion.

Repurpose

Share your ratings and reviews on social media, your website and on other relevant channels.

React

Identify key trends from your customer feedback and make the appropriate adjustments.

Survey

Conduct customer surveys for deeper insight into your customers’ perspective.

Reputation Management - Work Sample

Social Promotion of Reviews

We designed custom graphics incorporating the client’s reviews found online, giving additional exposure to positive customer feedback.

Reputation Management - Work Sample

Responding to Reviews

As new reviews come in, we help our client respond on the various review platforms including Facebook, Yelp, Google and Rate-a-Biz.

Reputation Management - Work Sample

Monitoring Reviews & Sharing Feedback

To make it easier for the client to see new customer reviews, we send direct emails highlighting recent reviews and identifying potential follow ups.

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