Reputation management is the act of gathering, understanding and reacting to your customers’ feedback. The online ratings and reviews you’re getting from Yelp, Google, Facebook, Amazon, etc., are powerful insights for improving your brand’s reputation, perception among customers and overall trustworthiness. The feedback, especially the negative comments, will help you improve products, services and the overall customer experience.
- Art 10% 10%
Repurposing customer reviews in print and digital graphic design, designing new products/services based on customer feedback.
- Science 90% 90%
Collecting and facilitating customer feedback, monitoring online reviews, responding to reviews, etc.