- Art 10% 10%
- Science 90% 90%
of consumers trust online reviews as much as personal recommendations
If you want a 5-star reputation, here are the services you’ll need…
Make it easy for customers to leave reviews on key channels like Google, Facebook, Yelp, etc.
Track the reviews coming in about your business, products and/or services.
When appropriate, respond to reviews that require further explanation or discussion.
Share your ratings and reviews on social media, your website and on other relevant channels.
Identify key trends from your customer feedback and make the appropriate adjustments.
Conduct customer surveys for deeper insight into your customers’ perspective.